Provided by New Benefits, Ltd. · Last updated: 15 August 2026
This program is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00.
1. When your membership starts: member area access vs. roadside assistance
Your membership and your roadside assistance coverage start at different times.
Member area access starts as soon as you sign up, including during the 14-day free trial.
Roadside assistance coverage starts only when all three of these are true:
- You have completed the one-time activation form sent to your email after your order
- Your first membership payment has been successful, which happens at the end of the 14-day free trial
- Our roadside assistance provider has confirmed your registration
You are not covered for roadside assistance during the 14-day free trial. Your coverage start date is stated in the welcome email containing your Member ID. If you have not received that email, your roadside assistance is not yet active.
Billing does not depend on the activation form. Membership charges follow the plan you accepted at checkout, even if you have not completed the activation form. Completing the form is what enables your roadside assistance, not what starts your billing.
Roadside assistance coverage ends when your membership ends.
2. Who is included
Active Roadside Plus members whose membership has started under Section 1, plus the member’s significant other and legal dependents age 26 and under residing at the member’s address.
3. What is included
| Service | What you get |
|---|---|
| Towing | Towing up to 15 miles per occurrence |
| Battery service | Jumpstart or boost of a dead battery |
| Delivery service | Delivery of fuel, oil, water or other fluids to your vehicle. You pay for the fluids themselves. |
| Tire service | Installation of your vehicle’s spare tire, only if the spare is inflated and serviceable |
| Lockout service | Access to the passenger compartment when you are locked out |
Available 24 hours a day, 7 days a week.
4. Service limits
- One service within any 72-hour period
- Five services per year
- Towing is limited to 15 miles per occurrence. Mileage beyond 15 miles is your responsibility.
5. What is not included
- Accident scene towing and secondary tow services for vehicles involved in collisions
- Tire service where the spare tire is missing, flat or not serviceable
- The cost of fuel, oil, water or other fluids delivered
- Any repair work beyond the services listed in Section 3
- Vehicles not accessible to a standard service vehicle
- Repeat service beyond the limits in Section 4
- Any service requested before your membership start date under Section 1
6. How to request service
- Call the Roadside Assist number above, available 24 hours a day, and give the producer code #47128, Plan B
- Or use the My Benefits Work app (iOS and Android)
- Or visit MyBenefitsWork.com
Have your Member ID, your Group ID, your location and your vehicle details ready.
Do not contact Copyhero LLC or QuietProtector to request roadside service. We cannot dispatch a provider. Calling us will delay your service.
7. Cancellation and refunds
This program contains a 30-day cancellation period, with a full refund of all periodic membership fees if membership is canceled within the first 30 days after the effective date.
The VIP subscription and all related products include a 14-day free trial. You may cancel at any time during the trial period and will not be charged.
You may cancel your subscription at any time. After cancellation, you retain access to all VIP benefits until the end of your current paid billing period.
8. Provider
New Benefits, Ltd.
(Discount Plan Organization)
PO Box 803475, Dallas, TX 75380-3475
800-800-7616
9. Availability
Services are subject to provider availability and applicable state regulation, and may not be available in all states or all locations.
Roadside Assistance is provided by New Benefits, Ltd., not by QuietProtector. QuietProtector cannot dispatch service, guarantee response times, or adjudicate service requests. This is not an insurance product.